Before operation
- Make sure the ground is flat and solid
- Outriggers in place and stable
- Check hydraulic pipes and connections
- Check that the controls respond normally
Service & Operation
Support and operation guidance
Hear from our after-sales team, then follow two short guides on checking and operating a BOB-LIFT crane.
After-sales
After-sales support
Our after-sales team talks about long-term use, basic checks, maintenance needs and common parts.
Operation guide
Check first, then lift
Two short videos from our team on what to check before a lift and what to watch during it.
During operation
- Do not lift before the outriggers are stable
- Keep the work area clear during lifting
- Overloading affects stability and safety
- Do not pull sideways or let people near danger zones
Warranty and after-sales
What our after-sales support covers
These are the terms our service team works to after delivery. If your question is not covered here, send us the crane model and serial number and we will answer it directly.
- Warranty on the whole crane
- 12 months
- To dispatch common spare parts
- 48 h
- To reply to an after-sales request
- 12 h
- Remote guidance by video call
- Video
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01A 12-month warranty on the whole crane
Every BOB-LIFT crane carries a 12-month warranty that covers the whole machine. There is one warranty period for the crane, not separate terms for the boom, structure or hydraulics. To make a claim, send the model, the serial number and a photo or video of the problem.
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02Common spare parts leave within 48 hours
Common wear and service parts are dispatched within 48 hours. Give us the crane model and serial number, or a photo of the part, so we send the right one the first time.
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03A reply within 12 hours, with video guidance
Our after-sales team replies to service requests within 12 hours. Many problems can be solved by a video call: the team watches the crane with you and guides your technician step by step through checks and repairs.
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04Engineers can travel, as a paid service
If a job needs an engineer on site, we can send one to your country. This is a paid service, and we agree the cost with you before the trip.
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05Training at our factory, manuals in your language
We do not run operator training at delivery. Your engineers or technicians are welcome at our factory in Xuzhou to learn installation, operation and maintenance with our team. The operation manual is in English by default; other languages are available if you ask for them when you order.
Frequently asked questions
How long is the warranty on a BOB-LIFT crane?
12 months, covering the whole crane. The structure and the hydraulic system are not on separate warranty periods.
How fast can you send spare parts?
Common spare parts are dispatched within 48 hours. Delivery time after that depends on the shipping method and your country.
How quickly does after-sales reply?
Within 12 hours. Send the model, serial number and a photo or video of the problem by WhatsApp, WeChat or email.
Can an engineer come to our country?
Yes. On-site engineer visits are a paid service, and the cost is agreed before the trip. Most problems are solved first by video guidance.
Is operator training included with delivery?
No. There is no operator training at delivery, but you can send your engineers to our factory to learn from our team, and our operation videos cover the checks before and during lifting.
What languages is the manual in?
English as standard. Other languages are available; tell us which one when you place the order.
Support channels
Talk to our team
Send us your crane model and a short description of your question.
- WhatsApp+86 158 5249 9415
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WeChat15852499415
- Emailinfo@boblift.com
- Phone+86 158 5249 9415
Need help with your crane?
Tell us the model and what you need, and our team will get back to you.
